Are you analytically driven? And do you like to improve business processes? As a junior IT consultant you work together with organizations, by researching and improving their business processes. You get to know many different companies from the inside and develop into an independent TOPdesk consultant in the first year.
What will you do as a junior IT consultant?
As a junior IT consultant you ensure that our customers can provide the best service to their customers using our software. How do you do that? You will examine the business processes and discuss organizational goals. Every week you visit several customers and help them further in the improvement process that you lead. In the first year, these will often be smaller improvement processes where the emphasis is on the tool. After that, the improvement processes become larger and larger and you create your own development path. The people you help usually work in the ICT, HR or facilities department. But with all organizations that want to improve their services, we are in our element.
Who are your customers?
Your clients vary from a small legal consultancy, a university to a municipality or multinational. With a small project you are ready in three days, for a large project, for example a municipality, more than 100 days are planned. Project coordination plans projects for customers and takes into account your knowledge and what you want to develop in.
Training program of a junior IT consultant
You start with a two-month training programme. This period is all about software knowledge, getting to know our services, customers, the different sectors and colleagues. You will go along with experienced consultants and, together with other junior consultants, work out practice cases. You learn a lot through role-playing. You also train your didactic skills by giving other new colleagues a TOPdesk basic training. The first real assignment with a customer is done together with another starting consultant. After that you can let go independently!
Growth as a consultant
And after that? Your role as a junior IT consultant continues to develop. In the first year you focus on the TOPdesk software, later you expand this into the role of sparring partner and advise at a strategic level.
Where do you end up?
You will end up in a company full of ambitious highly educated people who are ready to help you. We believe in working together. Everyone has their own expertise, but the same goal: to help our customers provide excellent service. In the first months you spend a lot of time with other junior consultants, after your training you join one of the client sectors, such as education, central government, industry or healthcare. Every sector has its own team atmosphere, customer target group and (agile) working method. You have time to research what suits you.
Region
As an IT consultant you are on the road a lot. You start with small assignments throughout the Netherlands. With enough experience, you can focus on customers in a particular region; for example, Limburg and the Northern Netherlands. Or you can help the foreign TOPdesk branches with their consultancy processes.
Are you our Junior IT Consultant?
- You have WO thinking level.
- You are interested in business administration and business processes.
- You have an affinity with IT.
- You love helping people.
- You are analytical and communicative.
- You have an entrepreneurial character and seize opportunities.
- You don't mind traveling and want to go to customers 3 to 4 days a week.
This is what you do it for
- Working at one of the nicest employers in the Netherlands.
- Contributing to an international, growing company.
- A salary that grows with you.
- Monthly € 50 vitality budget.
- Your own laptop: do you choose Windows or macOS?
- 10 to Grow: time and budget for personal development.
- Volunteering during working hours.
- Paid parental leave.
- 8 flexible holidays instead of the official Dutch holidays.
- Want to know more? Then read our blog about all the perks of the job.
Apply?
Have you become enthusiastic? Send us your motivation letter and CV via the application form.
Tips for your letter? We think it is important that you are customer-oriented and improvement-oriented. In addition, one of your challenges as a consultant will be to include colleagues and / or customers in your conviction. We would therefore like to hear, on the basis of an example, what these competencies mean for you. Of course, we are also curious why you respond to exactly this position and why you would like to work at TOPdesk.
Do you have any questions about this feature? Please contact Sacha Baumgardt on 015 270 0900. And get to know all our Recruiters in this blog!
